COVID-19 / Corona Virus 1st April 2020

With ongoing changes happening across the world at the moment with regards to the corona virus, we would like to do all we can to keep our guests up to date. 

We are monitoring the situation hour by hour as to how this affects both our guests and our business.  We are monitoring the WHO, FCO and our Governments response to the situation and implementing any advised measures as soon as they come into effect.

Currently in Scotland we are operating under a partial lock down environment as set out by our Government. We as a team however will continue to monitor and respond to each measurement and will communicate with any guest affected by these measured as soon as they happen.

We would direct all guests in the first instance to our cancellation policy - would ask that you also refer to your travel insurance as to what you would be covered for as we do operate a on a non-refundable deposit basis which we have no choice but hold to under these circumstances.

This said we would like to highlight the following options for any guest who finds themselves having to cancel through the corona virus outbreak:

  1. Guests who find themselves included in the Travel Ban status – For any guests who have a tour commencing in May 2020 and cannot travel because of a travel ban or cancellation of other parts of travel Best Scottish Tours will offer a transfer of non-refundable deposit for another tour within the 2020 season. We have also extended the touring season for guests to tour through until the beginning of December 2020 to give our guests the best chance to transfer and retain their trip to Scotland. Please note that this option is only available to guests who have a tour that would be within the travel ban date range as set out by the FCO or Government setting out the ban.  This ban currently runs to the end of May so only tours commencing in May can be considered for transfer at this time. This date will be monitored and amended as information becomes available should the bans remain in force. Please also note that we are aware of the reports of the Covid 19 situation possibly lasting 6 months however must stress that this has not been given as a date to lift travel bans, but instead was a comment on how long it may take to get back to normal life.  As a business we will only be able to work to the dated travel bans in place for the UK which are still not confirmed as being extended past May.

    If you are looking to transfer your tour, please get in contact with us as soon as possible so that we can work through dates for you to transfer to.  We will not charge an administration fee however we may need to charge any deposits already paid for hotels, tickets, etc on the original tour. You will have the ability to either chose a different tour or to continue with the same tour that you originally booked with Best Scottish Tour.  

     We are working with all the information available to enable us to give our guests the best options possible for all.  If you decide that you are unable to make use of this offer then our standard terms and conditions of cancellation apply (Terms and Conditions) and all deposits remain non-refundable. If you have taken travel insurance, any losses to yourself may be able to be claimed back and we are happy to provide any documentation or information as required.  We must stress that as a company we are taking a level approach to what we can offer our guest, however upon bookings we do stress the importance of having travel insurance to cover your tour.  With the so many countries now facing closured borders your travel insurance should be able to cover your payments as neither yourself or Best Scottish Tours have cancelled the tour this is a Govenrment inforcement for non travel.

  2. Guest who chose to Cancel from a country with no travel ban status – We refer you to your insurance policy in the first instance to check what you are covered for. We would then refer you to the Best Scottish Tours terms and conditions.  We do ask that you consider when cancelling outside of a ban or lock down situation that a decision to cancel is seen as “a disinclination” to travel which may change the way the insurance companies view your cancellation.  As our deposits are non-refundable this would mean you would not be able to claim a refund of the deposit amount.

We feel we must be responsible to our guests our staff and our business.  As a business we can only allow transfers to dates later in 2020 as we can not predict what will happen in 2021.  We will be unable to trasnfer any dates (whether transfered or not) to 2021 as our suppliers have already taken deposits and will not allow us to postpone these until the next year. We must stick to our terms and conditions out with any offer we make.  This said we urge our guests to check thier travel insurance policy in the event that further bans prevent a transferred tour to go ahead, as the non-refundable deposits will remain non-refundable.   We do not want any guest to feel let down if a transfered tour can not go ahead due to travel restrictions so must urge all guests to make sure they seek advice from thier travel insurance for all eventualities.   Best Scottish Tours will be following the guidelines set out by the Government -

Whilst on tour

We ask that our guests understand that we are introducing measures to reduce the risk of spreading infection and as such will request the following measures are adhered to whilst on your tour.  We are also working with all our service providers to ensure that standards are kept within the guidelines set out by the health professionals at all our stops and overnight stays.

  • We will remind all guests to wash their hands for at least a period of 20 seconds at each stop where facilities are available
  • We will ensure each van is given a disinfection wash of all surface prior to and after every tour as well as at the beginning of every touring day.
  • We will supply bags in each vehicle for guests to place rubbish/tissues which will be removed at the end of each touring day.
  • We ask that any guest feeling unwell during their tour alert their tour guide immediately and measures will be put in place to assist you to get the correct care you may need.
  • We ask that any guest feeling unwell calls the 111 number immediately and follows the instructions given by them.  As a nation we are not attending the doctor, hospital or pharmacy at the moment without a call ahead.
  • We ask that guests do not share any item that has touched their face or mouth eg: bottles, cameras, phones etc.  We also ask that guests do not share food, sweets etc in the vehicle.
  • We recommend that guests bring hand sanitizer with them for their personal use.  We will not supply this in our vehicles due to contamination and the fact that due to shortages of these items we would prefer they go to the emergency services etc on the front line of the virus.